FAQ
Clear answers on delivery, payment, product materials, returns, and order support.
Delivery
Where do you deliver?
We deliver across serviceable Indian PIN codes. Delivery options are confirmed at checkout.
When is delivery free?
Free delivery from ₹179 on eligible orders. The minimum is based on your item subtotal after coupon discounts. Delivery availability and the selected charge are confirmed for your address at checkout.
Which payment methods do you accept?
Checkout accepts UPI, debit cards, credit cards and net banking through our secure payment partner.
Is cash on delivery available?
Cash on delivery is currently unavailable. Pay online using the methods shown at checkout.
Does engraving affect dispatch?
Name engraving adds approximately 2 days to dispatch. Delivery timing then depends on your address and courier.
Products
What materials do you use?
Our daily-care range is built around bamboo, coconut fibre, cold-pressed oils, and plant powders.
How do I choose the right product?
Each product page shows material, pack size, routine use, price, and support options before checkout.
Do you make medical claims?
No. We keep product guidance practical and avoid inflated miracle claims.
Returns
Can I return an order?
Eligible unused products in their original packaging may be returned within 7 days of delivery. Opened hygiene and consumable items are excluded from change-of-mind returns.
Can I return an engraved item?
Personalised items are made to order and are not eligible for change-of-mind returns. Contact support if an item arrives damaged, incorrect or defective.
What if my order arrives damaged?
Send the order number and photos to support@valarlife.com or WhatsApp support so we can help quickly.