Returns and refunds
Contact support@valarlife.com with your order number and photos if a product arrives damaged, incorrect or defective. Keep the packaging until support confirms the next steps.
Ordinary items
Eligible unused products in their original packaging may be returned within 7 days of delivery. Opened hygiene and consumable items are excluded from change-of-mind returns.
Personalised and engraved items
Personalised items are made to order and are not eligible for change-of-mind returns. This does not prevent you from contacting support about an item that arrives damaged, incorrect or defective.
Requesting a return
Contact support before sending anything back. Share the order number, reason and clear photos where relevant. Support will confirm eligibility, the return address and any applicable delivery costs. Returns are not advertised as universally free.
Refunds and replacements
Approved refunds go to the original payment method where available. Processing time depends on the payment provider. Shipping charges are refunded when the issue was caused by a fulfilment error. Support may offer a replacement for an approved damaged, wrong or defective item.
Cancellation
Contact support as soon as possible if you need to cancel. We will confirm whether dispatch or personalisation has already started before confirming what can be changed.